FAQ

Orders typically take 2–3 business days to process before shipping. Once your order has shipped, you’ll receive a confirmation email with your tracking number.

If you selected in-store pickup at a Ricki’s location, tracking information will also be provided by email.

If you did not receive a shipping confirmation email, please contact us at customerservice@rickis.com.

Unfortunately, not. Once your order has been placed online, it can’t be cancelled or changed as we begin to process your order immediately to get it to you as soon as possible. We apologize for any inconvenience.

• Visa / Mastercard

• Visa Debit / Mastercard Debit

• Pre-paid Visa and Mastercard

• Paypal (coming soon)

• Sezzle (coming soon)

Online Return Policy

Return to your nearest store – Easy, fast, and instantly receive your refund.

Online orders may be returned to any Ricki’s or Cleo store location with the order slip, e-receipt, and one piece of government-issued photo ID.

For returns received within 30 days of the order date, a full refund will be issued to the original method of payment or a gift card if requested.

Exclusions:
Earrings, bodysuits, shapewear, and clearance items marked Final Sale or ending in .77 are not returnable. Shipping fees and duties (if applicable) are non-refundable.

Return by Mail

Online orders can also be returned by mail.
Returns may be shipped via a courier of your choice to the appropriate store location listed below, based on your province or territory. Please include your packing slip or order number.

Return shipping fees and postage are the customer’s responsibility.
For returns received within 30 days of the order date, a full refund will be applied to the original method of payment. Shipping fees, postage, and duties (if applicable) are non-refundable.

By Mail Return Locations
Please locate your province or territory below to determine where to ship your return.

Ontario / Quebec
Ricki’s
75 Centennial Pkwy N, Unit E8
Hamilton, ON L8E 2P2

British Columbia / Northwest Territories / Yukon
Ricki’s
19705 Fraser Hwy, Unit 219A
Langley, BC V3A 7E9

Alberta
Ricki’s
751 3 St SW, Unit C326
Calgary, AB T2P 2Y9

Saskatchewan
Ricki’s
3310 8 St E, Unit 150
Saskatoon, SK S7H 5M3

Manitoba / Nunavut
Cleo
1225 St Mary’s Rd, Unit 2
Winnipeg, MB R2M 5L5

New Brunswick / Prince Edward Island / Nova Scotia / Newfoundland & Labrador
Ricki’s
21 Micmac Blvd, Unit 321
Dartmouth, NS B3A 4K6

Important:
Clearance items marked Final Sale or ending in .77 are not eligible for return. If returned by mail, these items will be forfeited and donated to charity.

For the security of your purchase, a government-issued photo ID must be presented at the store before your package can be handed over.

Unfortunately, at this time, we only ship within Canada.

Ground shipping orders $75 or more before taxes, will be shipped free. Orders under $75 will be shipped for a flat fee of $9.99.

Ship to store orders will be shipped for free to any of our store locations for your convenient pick up.